🔹 Standard Support (Included with Basic Plans)
🔹 Standard Support (Included with Basic Plans)
- Availability: Business hours (9 AM – 6 PM PST, Mon–Fri)
- Channels: Email support & AI-assisted ticketing portal
- Response Time: Within 1 business day
- Features:
- Adaptive AI agent for quick issue resolution
- Access to knowledge base & onboarding guides
Ideal for: Startups, nonprofits, and small businesses with predictable support needs
🔸 Pro Support (Included with Pro Plans)
🔹 Standard Support (Included with Basic Plans)
- Availability: Extended hours (7 AM – 10 PM PST, Mon–Sat)
- Channels: Email, phone, and AI-enhanced live support
- Response Time: < 4 hours for most issues
- Features:
- Proactive issue monitoring
- Priority routing to human agents
- Ongoing performance reports
Perfect for growing teams and organizations with time-sensitive operational demands.
🟣 Enterprise Support (Included with Enterprise Plans)
🟣 Enterprise Support (Included with Enterprise Plans)
- Availability: 24/7 Global Support (Follow-the-Sun Model)
- Channels: Dedicated phone line, email, secure portal + embedded AI agent
- Response Time: < 1 hour for critical incidents
- Features:
- 24/7 real-time monitoring & alerts
- Dedicated Technical Account Manager (TAM)
- SLA-backed uptime (99.99%) with root-cause analysis
- AI-assisted predictive maintenance
Engineered for mission-critical applications, public agencies, large-scale enterprises, and smart city operators.